Box Office

Sales & Fees

All ticket purchases are final and non-refundable. Discounts cannot be applied after purchase.

Per-item, per-order and delivery fees may be added to tickets purchased, and vary according to method of purchase and event requirements.

Getting Your Tickets

Ticket buyers can have their tickets picked up at the box office at time of purchase, emailed as a scannable, downloadable document (which can also be saved to a smart phone), shipped by USPS First Class mail, or held at the Will Call window for pick-up the day of the event.

Per ticket item fee, an order fee, and, if tickets are shipped, a $1.50 shipping fee are added to the purchase. Please allow 7-10 business days for delivery of shipped tickets.

Tickets purchased fewer than 10 days prior to the performance date, or otherwise noted, will be held at Will Call.

Patrons may be asked to present a valid photo ID that matches the name on the purchase order when picking up tickets.

Exchanges

Exchanges are subject to  Box Office policy and event restrictions. Exchange requests must be made at least 48 hours prior to a performance. Exchange fees are added, except for Garde members at the Producer ($250) level or higher.

Tickets may not be exchanged until the Box Office receives and accepts the original tickets or a copy of the voided tickets.  When returning your tickets by mail, please remember to clearly indicate the performance to which you are changing.

If you are no longer able to attend a performance for which you purchased tickets, you may donate the face value of your tickets to the Garde Arts Center. Patrons who make ticket donations will receive a letter acknowledging their donation for tax purposes. If the tickets are valued at more than $60, you will also receive Friends of the Garde Benefits. Donation requests must be made at least 24 hours prior to a performance.

Cancellations

In the event of inclement weather, if the artist is able to reach the venue, the performance shall go on.

In the event of a cancellation or postponement, the Garde will notify current ticket holders via e-mail and/or phone.  To find out if a performance is canceled due to inclement weather, please check the Garde Arts Center’s Website, Facebook, or Twitter; or The New London Day’s Website, or call the Garde Box Office at (860)444-7373 x1.

You waive your right to a courtesy notification regarding cancellation by refusing to provide contact information. When you purchase your tickets, the Garde requests that you provide us with your e-mail and phone number so that we are able to communicate with you in the event of cancellation. If you have questions about whether a performance is taking place, we advise you to call the Box Office for confirmation.

In the event of a show cancellation, tickets can be exchanged or refunded.

The Garde reserves the right to change program dates, times, artists and prices without notice.

Third Party Tickets

The Garde Arts Center is the ONLY AUTHORIZED ON-LINE TICKET SELLER for Garde events. Make sure the website address you’re purchasing from starts with either of the following:

• gardearts.org
• gardearts.secure.force.com

Ticket buyers assume full responsibility for tickets purchased through any other third-party ticket sellers.

The Garde cannot guarantee the authenticity of tickets purchased through third-party ticket sellers and will deny entry to the venue to any patron with fraudulent tickets. Ticket orders suspected to be in violation of the Garde’s Third Party Ticket Purchases policy will be voided and canceled without advance notice. Additionally, the Garde reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or have been, in violation of our policies.

Be wary of all internet “resale marketplaces”, ticket brokers and “third-party” ticket sellers. They often identify themselves by fine print that states, “We are a resale marketplace, not the original ticket seller.” When you see an online ticket vendor selling tickets for a Garde event, we recommend not buying. Tickets purchased from these sources are often more expensive, invalid, and ineligible for assistance if the tickets are lost or stolen or if the event is canceled or rescheduled.

The Garde is not responsible for tickets purchased from third parties. If in doubt, please call our Box Office at (860)444-7373 x1 or email boxoffice@gardearts.org before you buy.

Group Discounts

A 20% discount is available to groups of 10 or more for most Garde presented events & Garde presented individual film tickets. Please come into the Garde Box Office or call (860)444-7373 x1, for further information.

*Not available on previously purchased tickets or in combination with other offers or discounts. Not valid on VIP, Meet & Greet, Loge or Garde Circle seating. Some exclusions or restrictions may apply.

Special Promotion Discounts

Promotional discounts may be available from time to time.  When applicable, Discount Codes can be entered on the checkout page for online purchases, or used during phone or in-person purchase.

Offer not valid on previously purchased tickets. Not valid with other discounts, offers or promotions. Limited quantities available. All ticket purchases are final.

Order processing and internet fees are not discounted. Limit 9 tickets per order. Some restrictions may apply. No cash value. Call the Garde Box Office for details.

If you are having trouble applying a Discount Code online, PLEASE DO NOT place your order online. Call the Garde Box Office during regular business hours (Tuesday-Friday from 10:00am to 5:00pm) and two hours before performances at (860)444-7373 x1.

Student Rush Program

for the 2023-2024 season

50% off select available ticket inventory 1 hour before performances begins for select Garde Arts Center Presentations and Performances.

*In person (at Box Office) ONLY, MUST PRESENT VALID STUDENT ID. Limited availability, restrictions may apply. No refunds. No exchanges. Not valid on previously purchased tickets or in combination with other offers or discounts. No cash value. Fees not included*

General House Policies

• The lobbies generally open 60 minutes prior to show time; it is recommended that all patrons arrive 45 minutes prior to show time in order to find parking.
• The taking of photographs or recordings of any kind at any time during performances is prohibited, subject to the restrictions of the performers.
• Outside food is not permitted in the theatre.
• Patrons must follow the directions of the house staff at all times.
• Latecomers will be seated at the discretion of house staff or as permitted by the artist.
• Garde staff reserves the right to ask any patron creating a disturbance to leave the theater

Children

• Children under the age of four are only permitted at performances for which age recommendations are listed on the event web page.
• While on Garde premises, children must be accompanied by a parent or guardian at all times.
• All persons entering the theatre, no matter how young, must have a ticket and their own seat to comply with fire codes.
• For the enjoyment of all, Garde staff reserves the right to ask parents/ guardians whose children cause disruptions during a performance to leave the theater.

Search/Inspection Policy

• All persons and bags may be subject to search
• Anyone exiting the building may be subject to search upon re-entry.
• Some performances may require hand held metal detectors (wanding) or walk-through metal detectors in addition to bag checks upon entry.
• Prohibited items include
  • Outside Food, Beverage and Alcohol
  • Helium balloons, beach balls or other projectiles
  • Backpacks or Large bags (larger than 12”x12”x6″); exceptions will be made for medically necessary items and diaper bags after proper inspection
  • Noisemakers or air horns
  • Animals (with the exception trained service animals)
  • Laser pointers
  • Illegal Drugs
  • Weapons of any kind (including props/toys) and not limited to firearms, knives, and chemical defense weapons such as pepper spray or mace are not permitted in the venue. In the event an illegal item is discovered, Garde staff will immediately notify the local law enforcement personnel.
  • Smoking of cigarettes, vapor smoking, or e-cigarettes
  • Any items deemed dangerous or inappropriate by Garde Management

Precautions Against Coronavirus (COVID-19)

What is the Garde Arts Center doing to minimize risk?
In addition to communicating best health and safety practices to our internal and external guests, the Garde has implemented enhanced environmental cleaning throughout our venues and offices. This includes:

• Additional cleaning of all frequently touched counter-tops, handrails, doorknobs, and armrests
• Transition of all solvents to a disinfectant version in order to provide enhanced germ-free environments at every touch point
• Addition of new hand sanitizers throughout all spaces
• Installation of hands-free automated sink faucets, toilets, and towel dispensers

How can I best ensure my safety and that of others at the Garde Arts Center?
To further minimize risks for everyone, we ask that you please be mindful of the following:

• Please follow all COVID protocol established for an individual event which may include masking, and proof of full vaccination or negative PCR test within 72 hours of the event.
• Do not attend a Garde event if you are not feeling well and/or are exhibiting symptoms such as fever, cough, or shortness of breath
• Practice good respiratory etiquette (e.g., cover your mouth and nose when coughing or sneezing)
• Wash and/or sanitize your hands regularly
• Keep yourself informed through the CDC website. For CT latest news go to https://portal.ct.gov/Coronavirus
• Feel free to ask any questions or express your concerns to Garde staff or email housemanager@gardearts.org.

Accessibility

The Garde Arts Center is committed to making its performances and facilities accessible to patrons. If you have questions about accessibility at the Garde, please call (860)444-7373 x1 or email boxoffice@gardearts.org.

Seating

The Garde Theater has wheelchair accessible locations where patrons can remain in their wheelchair on the orchestra level. Some orchestra aisle seats are equipped with removable armrests to aid in seating from a wheelchair. The balcony and loge seating areas are not wheelchair accessible. The Garde lobbies and the Oasis Room are equipped with ramps, elevators, restrooms, and seating to accommodate wheelchairs. Please inform the Box Office of any accessibility needs when purchasing tickets by phone or in person. If you purchase tickets in the wheelchair accessible area online, please inform an usher at the time of the show and they will assist you in getting to your seat.

Mobility aids that cannot be stored safely within the patron’s seating will be stored outside the theater as close as possible to patron’s seat.

It is recommended that patrons who use wheelchairs bring a companion to assist them in maneuvering the wheelchair on the premises.

Entrances

The main entrances for the Garde and Oasis Room are fully accessible through the Lobby. An accessible entrance is also located at the lower Lobby entrance and is available upon request.

Restrooms

The Garde is equipped with accessible restrooms on the main and mezzanine lobby levels.

Elevators

Elevators and restrooms are equipped with Braille buttons for patrons with visual impairments.

Beverage Services

Accessible bars are located on the main and mezzanine lobby levels.

Large Print Playbills

Text portions of the Garde Playbill are available in a large print format for select performances, as a supplement to our regular program. To receive one, please call at least 48 hours in advance (860)444-4430.

Infrared Listening System

The Sennheiser Listening System provides amplified sound through headphones and is available free of charge at the House Manager Desk, with the deposit of a credit card or driver’s license. Patrons bringing their own headset should call to make sure it will function with the Sennheiser System.

Service Animals

Although animals are not allowed within the facility, service animals (limited to dogs) are welcome inside. Service dogs must remain on a leash or in a harness at all times. If you intend to bring a service animal to an event, please notify your ticket representative at the time of purchase so that an appropriate seat may be purchased for you.

Emergency Evacuation Assistance

Garde employees and volunteers have been trained in proper procedures for emergency evacuation situations and will assist patrons with disabilities to the locations specified in the emergency evacuation situation.